Warranty & Care

Warranty & Care

Maintenance & Repair Procedure

To ensure the longevity, structure and appearance of your La Tua Luce Jewelry design, we recommend that you follow the instructions below:

We recommend that you do not wear La Tua Luce Jewelry designs in the pool or at sea to avoid exposure to harsh chemicals. Try to keep your product as dry as possible.
Avoid contact with substances such as creams, make-up and perfumes as they can cause the jewelry to lose its luster.
Avoid exposing the designs to the sun.
Make sure chains and necklaces are attached when storing your jewelry to avoid tangling.Jewelry Care.

Remove your La Tua Luce Jewelry designs during physical activities.
We offer indefinite repair service on all La Tua Luce Jewelry designs purchased. Our after-sales service includes professional jewelry sizing, cleaning, polishing and repair. You can visit any La Tua Luce Jewelry store to take advantage of the maintenance service. Upon receipt of your product that requires maintenance, it will be sent to our workshop. Your jewelry will be evaluated in our workshop and you will be notified of the repair fee. If you accept the fee, the repair process will be initiated. Repairs are evaluated individually and can take an average of 2 weeks to complete.

After the repair is completed and quality checks are carried out, your products will be returned to the La Tua Luce Jewelry store where you delivered them. Our sales staff will contact you to let you know that your repaired item is ready.

ย 

  1. Store your jewelry in a clean, dry space.

ย Itโ€™s best to keep your jewelry in a fabric-lined case that has compartments and dividers for your jewelry. Please don't store jewelry in a way that they touch or rub against each other. If you donโ€™t have a jewelry case, make sure to wrap each piece of jewelry in a soft tissue or paper before placing it in a drawer. This will prevent scratching and tangling.

  1. Avoid damaging chemicals.

Hairspray, lotion, and perfume can be damaging to certain types of metals and colored gems. Precious metals like gold, silver, and platinum are especially susceptible to discoloration from these everyday care products. When getting ready in the morning or preparing for a night out, set your jewelry aside, or better yet, leave your jewelry in its case until youโ€™re ready to wear it.

  1. Suggestions for regular cleanings

One of the best jewelry cleaning methods involves warm water, mild dish soap, and a soft brush.

  1. When in doubt, take it off.

The swimming pool isnโ€™t an ideal place for your fine jewelry. Neither is the gym. Even when preparing a meal or doing household chores, itโ€™s a good idea to store your jewelry in a safe place. Not only will this protect your treasured pieces from harsh chemicals and debris buildup, but it will also help you avoid losing your jewelry.

A jewelry appraisal is typically one of the first steps to insuring your jewelry. Youโ€™ll need to visit a certified appraiser who can determine the value of your piece or collection. Hands Jewelers offers jewelry appraisals, and the Gemological Institute of America (GIA) can also help you find a certified appraiser in your area.