Returns, Resizes, & Repairs

Returns, Resizes, & Repairs

Returns & Exchanges

We will accept returns and exchanges on most pieces other than customized products. Items must be returned in unworn condition within 14 days of receipt, and all paperwork must be returned as well. After 14 days, all sales are final.

Since our designs are handcrafted, all returns will incur a 10% restocking fee. This fee covers the labor required to resize and polish the returned piece. (?)

If you wish to exchange your piece, we will apply the full amount of your original purchase to a new purchase of equal or greater value. (within 14 days of original purchase).

Please contact us before you send your jewelry back, so we can be sure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend that you insure your package - we are not responsible for items lost in the mail.

Additional Information About Returns:

  • Our return and exchange policy is limited to the pieces in our regular collection. We often change the product size or quality in our existing designs as special orders for our clients, and these pieces are always final sale.
  • Sale pieces are not eligible for return or exchange.
  • We will not refund shipping costs for returns. Shipping costs for any returns or services (including customs fees for international clients) are the buyer’s responsibility.
  • If the mail carrier returns your package to us because you weren’t available or contactable at the time of delivery, you will receive a refund for your order minus the shipping fee, and minus any associated import fees you ordered. (Please contact us if you need to change your delivery address.)



Our current timeline for resizing requests is 4 weeks from the time we receive your ring.

Ring sizing is universal. We strongly suggest that you capture your size with one of these tool before we resize your jewelry:

The Perfect Fit Sizer—We highly recommend this tool. It’s a sterling silver sizer and the best way to ensure that your jewelry will fit perfectly on the first try. You can find it in any jeweler. Than you can look our conversion chart and choose for your order size.

The client is responsible for shipping costs both ways (and for international clients that includes customs fees). We’re happy to offer resizing services.



Additional Information About Returns:

Our current timeline for repairs is 4 weeks from the time we receive your ring. We understand that things happen and fine jewelry is delicate. But there are things you can do to prevent common accidents: don’t clean, shower, sleep, exercise, or swim with your jewelry on.However, we stand by our work, and we want to take care of you and your jewelry. That’s why we offer a generous limited lifetime warranty on all of our pieces.

 Our clients are responsible for shipping costs both ways. If you aren’t sure if your repair is included in our warranty terms, please email us and our friendly team of client liaisons would be happy to help you determine the best next steps.If your piece needs a repair, our repair specialist will evaluate it, and before we start working on it, you’ll receive a “Repair Intake Form” that details the current state of your jewelry and the repairs that we recommend.If work needs to be done that goes beyond what the warranty covers, we’ll let you know. You’ll have the ability to opt out of those repairs at that point if you want.